SHIPPING & DELIVERY POLICY

At Nano&Naon, we take care to ensure that every order is carefully packed and delivered, so your jewelry arrives safely and in the best possible condition.

1. Shipping Coverage

Nano&Naon offers nationwide shipping across Vietnam. Please ensure that your shipping address and phone number are accurate to help us deliver your order smoothly.

2. Order Processing & Delivery Time

Orders are confirmed, packed, and dispatched on the same day from Monday to Friday and on Saturday mornings.

Orders placed on Saturday afternoons or Sundays will be processed and dispatched the following Monday.

Estimated delivery times:

Ho Chi Minh City (inner city): 1–3 business days
Southern Vietnam: 2–4 business days
Central Vietnam: 3–5 business days
Northern Vietnam: 4–6 business days

Delivery times may be longer during public holidays, Lunar New Year, or unexpected shipping disruptions.

3. Shipping Fees

Nationwide shipping fee: VND 30,000
Free shipping: For orders of VND 500,000 or more and paid in full via bank transfer in advance.

4. Delivery Process

Once your order is placed, you will receive a confirmation message or email with the estimated delivery time.
The delivery courier will contact you to confirm the delivery time and location.
Upon delivery, please inspect the outer packaging in the presence of the courier. If the package is dented, torn, or shows signs of tampering, please refuse the delivery and contact Nano&Naon immediately.

5. Important Notes When Receiving Your Order

We recommend recording an uninterrupted video while opening your package to help us resolve any issues involving missing, incorrect, or damaged items as quickly as possible.

Please contact Nano&Naon within 24 hours of receiving your order if you encounter any issues.