At Nano&Naon, we are committed to providing quality jewelry and transparent after-sales support. Please review our exchange, warranty, and refund policies below.
01. Product Exchange
Exchange Period: Within 7 days from the date you receive the product or purchase it directly at our studio.
Exchange Conditions:
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The product must be unused and unworn.
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It must be in its original condition, free from scratches or damage.
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It must include the original packaging, tags, and accessories (if applicable).
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Proof of purchase, such as an order confirmation or receipt, must be provided.
Exchange Options:
You may exchange your product for another size or design of equal value, or pay the price difference if the replacement product is more expensive.
Shipping fees for exchanges due to personal preference are the customer's responsibility.
Important Notes:
For hygiene and safety reasons, products that have been worn or used for piercing are not eligible for exchange due to personal preference.
Certain products sold under special promotions or programs may be excluded from this policy. Any applicable restrictions will be communicated at the time of purchase.
02. Incorrect, Missing, or Damaged Items
If you receive an incorrect item, find that an item is missing, or discover damage caused during shipping, please contact Nano&Naon within 24 hours of receipt.
Please provide an unboxing video as required under our Shipping Policy.
Nano&Naon will cover all applicable shipping and exchange costs for verified cases.
03. Product Warranty
Nano&Naon provides the following warranty coverage, starting from the date you receive the product or purchase it directly at our studio.
| Item | Warranty Period | Coverage |
|---|---|---|
| Loose Stones | 6 months | Stones becoming loose or falling out during normal use |
|
Rhodium Plating on Silver |
6 months | Uneven plating or abnormal darkening |
| Rhodium Plating on Gold | 24 months | Peeling or abnormal unevenness of the plating |
| Broken Joints | 7 days | Joints breaking during normal use |
Depending on the actual condition, Nano&Naon may offer stone resetting, re-plating, or replacement with an equivalent product.
After receiving the product and all necessary information, Nano&Naon will provide the inspection results within 2 days. If the issue is not covered by the warranty, we will also explain the reason.
04. Loose or Detached Ball Screws
For jewelry featuring a screw-on ball, if the ball becomes loose or detaches, Nano&Naon will inspect the product to determine the cause.
As this may occur during normal use, it is not automatically considered a warranty-covered issue.
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If the ball is lost or damaged, a replacement may be purchased at a special price.
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If the ball becomes loose, please contact us promptly and keep all remaining components for inspection.
05. Warranty Exclusions
The following cases are not covered by our warranty:
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Loss of the product or any of its components.
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Scratches, deformation, or damage caused by impact or excessive force.
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Damage to threads or opening and closing mechanisms caused by use, improper handling, or assembly and disassembly.
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Unauthorized repairs, disassembly, or modifications.
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Natural wear and tear over time.
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Plating damage caused by exposure to chemicals, perfume, seawater, excessive perspiration, or unsuitable environmental conditions.
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Issues that do not fall within the warranty coverage specified in Section 03.
06. Refund Policy
Nano&Naon does not offer refunds for changes of mind, personal preferences, or purchases of products that are not suitable for your needs.
If a product has a manufacturing defect that cannot be repaired or replaced with a suitable alternative, Nano&Naon will discuss the available options with you to reach a fair and reasonable resolution.
07. Additional Notes
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All exchange and warranty requests are subject to product inspection and confirmation before processing.
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Nano&Naon may request photos, videos, or the return of the product to our studio for inspection.
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As each product may have different characteristics and mechanisms, the appropriate resolution will be determined based on the actual condition of the item.
At Nano&Naon, we always strive to handle every concern with transparency and fairness while protecting our customers' rights.