PRIVACY POLICY

At Nano&Naon, we respect your privacy and only collect the personal information necessary to provide our products and services.

01. Purpose of Information Collection

We collect information such as your full name, phone number, shipping address, order details, and appointment information for the following purposes:

  • Processing orders, arranging deliveries, and confirming payments.

  • Confirming and sending reminders for piercing appointments.

  • Providing support for product exchanges, warranty claims, and customer complaints.

  • Sending promotional updates and special offers, only with your consent.

Nano&Naon does not store your bank card details.

02. Our Privacy Commitment

  • We only collect and use your personal information with your consent, unless otherwise required by applicable law.

  • We do not sell or disclose your personal information to third parties, except for sharing necessary details with shipping providers to fulfill deliveries or with government authorities when required by law.

  • We only publish your photos, videos, or reviews with your consent. For customers under 18, parental or guardian consent is required. You may request the removal of such content at any time.

  • In the event of a personal data breach, Nano&Naon will take appropriate action and notify affected customers in accordance with applicable laws.

03. Information Controller

Nano&Naon Company Limited

Address: 87 Thao Dien, An Khanh Ward, Ho Chi Minh City, Vietnam

Our team will get back to you as soon as possible.

04. Accessing and Updating Your Personal Information

You may request to access, update, or delete your personal information, or opt out of promotional communications, by contacting us through the channels listed in Section 03.

Certain information may need to be retained where required by applicable law.

05. Privacy Complaints & Resolution

If you believe your personal information has been used for purposes other than those stated in this policy, please submit your concern, along with any supporting evidence if available, through the contact channels listed in Section 03.

Nano&Naon will respond to your complaint within 2 business days.